Ch. 6 - Consumer Decision Making

The way music is consumed has changed drastically over the last 120 years, from live shows, to sheet music and piano rolls, to vinyls, to reel-to-reel and cassette tapes, CD, DVD and finally all digital audio file formats available(wav, flac, mp3, etc) but, over the last 25 years digital formats(downloads, streaming dominate the way mainstream music is accessed making up most of the revenue. In the music streaming market, consumers have many to choose from, Apple music, Amazon music, Deezer, Pandora(only in the U.S.), Napster, YouTube music and of course Spotify. One thing these service providers share in common is that all offer a convenient access to a vast library of music, what has made Spotify stand out from the competition has been a strong social media presence since their release in the U.S. in 2011 by partnering with Facebook to acquire enough exposure and users, also Spotify was amongst the first legal streaming service available to challenge the illegal file share services like pirate bay, Napster. But because of it being just the place where the music is stored and accessed, Artists individually have the responsibility of generating an emotional connection with their fans. social sharing features

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Final exam-Current Situation

According to a research conducted by the Global Web Index in March of this year that surveyed almost 4000 internet users, media consumption has grown exponentially, video and music streaming for the most part. Music streaming services use has increased among Spotify's target demographic 28% by Gen Z and 35% by Millennials. The pandemic has affected most streaming and social media positively, having a vast percentage of the target demographic at home means that all this services can be accompanying users for most of their day therefore providing companies with even more data to recommend content targeted to each user. Spotify's also implemented a featured for artist to fund-raise directly from fans through the artist's profile page.

Ch.10 - Product Concepts

Since its introduction to the American market in 2011, Spotify has made efforts to adapt in order to look more attractive to their target market, which are millennials. In 2015 Spotify changed the design of their brand, this included, the user interface, the logo, the ads they attempted to create a new brand identity to show that Spotify was as rich and lively as the music culture, rather than simply a technology service that served up songs.

Chapter 17 - Personal Selling and Sales Management

Spotify has a customer centric strategy where the data customers provide through the app basically customizes an enviroment for each user where the music recommendations will be based in what they had listened previously, this also helps Spotify to improve their algorithms, to make better business decisions, to better market their product in different countries

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